Computer Problem Report Form!!!

Computer Problem Report Form

1. Describe your problem:

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2. Now, describe the problem accurately:

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3. Speculate wildly about the cause of the problem:

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4. Problem Severity:

A. Minor __
B. Minor __
C. Minor __
D. Trivial __

5. Nature of the problem:

A. Locked Up __
B. Frozen __
C. Hung __
D. Strange Smell __

6. Is your computer plugged in? Yes __ No __

7. Is it turned on? Yes __ No __

8. Have you tried to fix it yourself? Yes __ No __

9. Have you made it worse? Yes __

10. Have you had "a friend" who "knows all about computers" try to fix it for you? Yes __ No __

11. Did they make it even worse? Yes __

12. Have you read the manual? Yes __ No __

13. Are you sure you've read the manual? Maybe __ No __

14. Are you absolutely certain you've read the manual? No __

15. If you read the manual, do you think you understood it? Yes __ No __

16. If "Yes" then explain why you can't fix the problem yourself.

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17. What were you doing with your computer at the time the problem occurred?

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l8. If you answered "nothing" then explain why you were logged in?

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l9. Are you sure you aren't imagining the problem? Yes __ No __

20. Does the clock on your home VCR blink 12:00? Ye s__ What's a VCR? __

21. Do you have a copy of "PCs for Dummies"? Yes __ No __

22. Do you have any independent witnesses to the problem? Yes __ No __

23. Do you have any electronics products that DO work? Yes __ No __

24. Is there anyone else you could blame this problem on? Yes __ No __

25. Have you given the machine a good whack on the top? Yes __ No __

26. Is the machine on fire? Yes __ Not Yet __

27. Can you do something else instead of bothering me? Yes __


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